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As a premium fashion boutique dedicated to high-quality apparel, we implement strict after-sales standards for all global orders. We offer a 30-day return window for all non-custom designer clothing, allowing customers ample time to examine fabric quality, tailoring craftsmanship, fitting effect and overall style. All return requests must be submitted within the valid return period after delivery to qualify for official after-sales processing.
All returned boutique garments must remain in flawless factory-new condition. Items must never be worn in public occasions, washed, altered, tailored, repaired or chemically treated in any way. There must be no scratches, loose threads, fabric pilling, stains, discoloration, deformation, sweat residue or unpleasant odors. All original brand tags, boutique gift boxes, dust bags, decorative accessories and official packaging must be returned completely intact. Damaged, modified or incomplete items will be automatically rejected for return.
For hygiene reasons and customized product attributes, intimate apparel, swimwear, handcrafted embroidered clothing, custom-tailored outfits and personalized exclusive designs are final sale and cannot be returned or exchanged. Seasonal clearance items and heavily discounted promotional goods are also non-refundable, as marked in our product pages, to maintain consistent boutique retail standards.
Customers are responsible for all return shipping fees when returning items due to personal aesthetic preference, unsatisfactory fitting effect, style mismatch or subjective dislike. If the merchandise arrives with manufacturing defects, uneven stitching, flawed fabric, incorrect size labeling, wrong style delivery or damage caused during international transit, our store will fully cover all return logistics costs and provide official replacement or full refund services.
After our quality control team completes multi-dimensional inspection and confirms that the item meets return standards, refunds will be issued to your original payment account within 7–10 business days. We support size and color exchanges for in-stock premium items. All exchange applications must be pre-approved by our customer service team to ensure accurate inventory matching and smooth after-sales execution.